July 15, 2022 Dongxuan Lee

GoTo Connect

Your Preferred GoTo Partner

J&M Eastern Group is a GoTo supplier in Malaysia that specialises in GoTo Products. As one of the top GoTo partner and reseller in Malaysia, we carry a wide range of GoTo products such as Remote Access & Support, Communication & Collaboration and Password & Identity Management to meet your requirements and quickly respond to the demands of your business. Our team is well experienced with GoTo products, solutions and services.

GoTo, formerly LogMeIn Inc., is a flexible-work provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management, with products including GoTo Connect, GoTo Resolve, Rescue, Central, and more, built for small and midsized business IT departments but powerful enough for the enterprise. The company was founded in 2003 and based in Boston, Massachusetts, and rebranded from LogMeIn to GoTo on February 2, 2022. The rebrand to GoTo comes with a simplified product portfolio to a single application and two flagship products: the IT management & support product, GoTo Resolve, and a new experience for the unified-communications-as-a-service (UCaaS) product, GoTo Connect. These products are unified by a single application, administrative system, and converging user experience.

Calls, meetings and messages - anywhere, on any device

Easy setup and configuration
Getting your system up and running is as simple as ordering lunch. Quickly configure all of your call routing in a visual editor.

Calls from anywhere
GoTo Connect works where you do. Easily switch between your desk phone, desktop app, or our mobile app to stay connected.

Face-to-face collaboration
Get HD video conferencing included with every license and consolidate your communication tools with one application.

A virtual phone system that works the way you do

Add toll-free numbers or port your current ones. Implement a company-wide phone tree directory. Set up an auto-attendant to route calls. The right call flow moves business forward.

Fully customizable call routing and dial plans

Create your own custom call routing and a fully-featured PBX with a drag-and-drop Dial Plan Editor. Making changes from anywhere is easy with our virtual phone system.

Flexible work solutions that work on any app, anywhere

You can join meetings or calls from your desk, computer or smartphone with the GoTo Connect app – or join right from your browser. GoTo Connect works where your team does.

Create better-than-ever customer engagement

Increase customer satisfaction and help your reps be more productive with a simplified contact center workflow – optimized for smoother, faster interactions.

We’re safe & secure
Developed and tested to thwart cyber threats and bad actors from your business.

We’re always up and running
99.999% uptimes, low bandwidth usage and distributed cloud architecture.

We’re there for you
We’re on call 24/7 to share our expertise and keep you up and running.

Tons of powerful features

From call management to video conferencing, GoTo Connect adapts to your business.

Voice

  • Cloud PBX
  • Custom Hold Music
  • Dial Plan Editor
  • International Calling

Call Management

  • Call Routing
  • Caller ID
  • Do Not Disturb
  • Find Me/Follow Me

Contact Center

  • Advanced Ring Strategies
  • Pre-Call Announcement
  • Unlimited Call Queues
  • Wait Time Announcement

Video Conference

  • 250 meeting participants
  • Up to 25 HD video feeds
  • One-click screen sharing
  • Personal meeting rooms

See how GoTo Connect can work for you

EDUCATION

A safe, engaging learning environment, on site or remote

  • GoTo Connect ties directly into your paging systems for faster communication.
  • Control your onsite security systems and lock down your school instantly from any device.
  • Support safe, distance learning with HD video conferencing with meeting locks and password protection.

HEALTHCARE

Greater quality of care from anywhere

  • Keep essential staff onsite while allowing all others to work remotely.
  • Never miss a call. Auto attendants route patients to the right person without bogging down staff.
  • Integrate GoTo Connect with your medical system of record to see relevant patient information for all incoming calls in real-time.

AUTOMOTIVE

Unlock greater efficiency for your entire dealership

  • Use GoTo Connect Mobile to answer calls, send SMS/MMS texts, and prevent agents from taking contacts with them.
  • Provide virtual vehicle tours using video conferencing.
  • Integrate GoTo Connect with your dealership CRM like DealerSocket and Purple Cloud for automated call tracking and personalized customer interactions.

LAW FIRMS

Stop billable leakage and stay connected to clients

  • Log every client call automatically for more accurate activity tracking.
  • Allow attorneys to work from anywhere with desktop and mobile applications for calls and video conferencing.
  • Integrate GoTo Connect with Clio to automate activity tracking and billing.

WEALTH MANAGEMENT

Get more efficient and mitigate fiduciary responsibilities

  • Call recordings, automated call logs, and video transcripts make it easy to document each client communication.
  • Integrate GoTo Connect with wealth managements systems to see relevant client information so you can treat each client like a VIP.
  • Save time and travel while supporting remote work with desktop and mobile applications for all your communications.

GoTo Connect Plans Feature Comparison

Basic
Simplified business phone system with basic meeting features

Standard
Fully-featured phone, chat, and video conferencing system

Premium
Our standard package plus support center and exclusive features

Flexible Cloud Phone System
Call from Any Device, Anywhere
Existing Number Porting
Local, Toll-Free & Vanity Numbers
Smart Call Routing
Unlimited Extensions
Call Forwarding
Auto Attendant Recorded Greetings1UnlimitedUnlimited
Customizable Dial Plans1UnlimitedUnlimited
Ring Groups1UnlimitedUnlimited
Call Queues1UnlimitedUnlimited
Multi-Site CompatibleUnlimitedUnlimited
Hot Desking
e-Fax
International CallingCharged per minute (all countries)50+ countries included free (additional countries charged per minute)50+ countries included free (additional countries charged per minute)
Voicemail to Email
Seamless Call Management
Paging
Intercom
Call Recording
Caller Hold Time Report
Real-Time Analytics
Toll-Free MinutesUSD $.03/minute1,000 free minutes shared across account (USD $.019/additional minute)5,000 free minutes shared across account (USD $.019/additional minute)
Built-In Meetings & Messaging
Team Messaging
Audio Conferencing
Meeting Duration40 minsUnlimitedUnlimited
Meeting Participants4150250
Simultaneous Webcams42525
Customizable Cloud Contact Center
Call Analytics
Inbound & Outbound Call Monitoring
Listen, Whisper & Barge
Supervisor Dashboard
Customizable Admin Controls
Real-Time Queue Updates
Agent Effectiveness Reporting

Get GoTo Connect Pricing

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