GoTo Contact Center
J&M Eastern Group is a GoTo supplier in Malaysia that specialises in GoTo Products. As one of the top GoTo partner and reseller in Malaysia, we carry a wide range of GoTo products such as Remote Access & Support, Communication & Collaboration and Password & Identity Management to meet your requirements and quickly respond to the demands of your business. Our team is well experienced with GoTo products, solutions and services.
GoTo, formerly LogMeIn Inc., is a flexible-work provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management, with products including GoTo Connect, GoTo Resolve, Rescue, Central, and more, built for small and midsized business IT departments but powerful enough for the enterprise. The company was founded in 2003 and based in Boston, Massachusetts, and rebranded from LogMeIn to GoTo on February 2, 2022. The rebrand to GoTo comes with a simplified product portfolio to a single application and two flagship products: the IT management & support product, GoTo Resolve, and a new experience for the unified-communications-as-a-service (UCaaS) product, GoTo Connect. These products are unified by a single application, administrative system, and converging user experience.
A contact center that works the way you do
GoTo Contact Center makes leveling up customer interactions easy – from anywhere.
Help your team be productive from home, the office, or wherever they work best.
Get up and running in one day with a seamless onboarding process.
Easily configure and manage your contact center solution in a simplified admin portal.
Create better customer outcomes
Build the right workflow to deliver top-notch experiences and get customers the results they deserve. Route customer calls to the right agents and offer queue call-backs. Speed up outbound dialing or trigger pre-recorded voicemails. Switch seamlessly between voice, video, SMS*, and chat.
Improve performance with data on demand
Get insights into team productivity and gauge customer satisfaction. See call analytics and stats like total talk time and wait time. Customize dashboards by agent or team. Find performance patterns and trends you can use to improve.
Maintain a contact center without the headaches
Whether you have an IT team or you’re doing it yourself, GoTo Contact Center makes admin easy. Configure call flows with drag-and-drop dial plan editor, assign access permissions, and make changes in a single, streamlined admin portal.
A contact center solution for the entire team
GoTo Contact Center helps everyone do their best work, wherever they’re working from.
Meet expectations and get results
- Make informed business decisions with real-time analytics and reports
- Coach agents and improve interactions with listen and whisper modes, plus call recording
- Reduce hold times with callback queues
- Improve call resolutions with intelligent call routing
Save time and work smarter
- Reduce idle time and increase active talk time with pre-recorded voicemail
- Improve productivity and accelerate sales calls with outbound dialer
- Switch seamlessly between voice, video, chat, and SMS – whatever your customers prefer
- View performance and KPIs with customizable agent dashboards
Build your perfect workflow
- Easily configure call flows with a drag-and-drop visual dial plan editor
- Easily integrate your CRM for up-to-date customer info and insights
- Ease the IT admin burden by assigning permissions across team members
- Configure multi-channel setup for voice, video, chat, and SMS
Contact center features built for better engagement
Improve customer experiences with a powerful cloud contact center.
|KEY FEATURES FOR|
REPORTING AND ANALYTICS
Save time with pre-recorded voicemails and pre-saved texts.
Voice, video, chat, SMS & social
|Real-time analytics and reporting|
Make informed decisions with daily, weekly, and up-to-the minute stats.
Intelligent call routing
Configure multi-channel setup for voice, video, chat, SMS and social.
Visual dial plan editor
Interactive Voice Response (IVR)
Unified Admin Portal
Find a plan that fits your business
Exact pricing is based on your business needs. Ask us for a quote.
The essential features: IVR, queues, web chat, Facebook integration, and standard reporting.
Everything Core has, plus advanced reporting and management capabilities.
Get GoTo Contact Center Pricing
To receive GoTo Contact Center price, please send us a message >