July 18, 2022

Rescue

GoTo Rescue

J&M Eastern Group is a GoTo supplier in Malaysia that specialises in GoTo Products. As one of the top GoTo partner and reseller in Malaysia, we carry a wide range of GoTo products such as Remote Access & Support, Communication & Collaboration and Password & Identity Management to meet your requirements and quickly respond to the demands of your business. Our team is well experienced with GoTo products, solutions and services.

GoTo, formerly LogMeIn Inc., is a flexible-work provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management, with products including GoTo Connect, GoTo Resolve, Rescue, Central, and more, built for small and midsized business IT departments but powerful enough for the enterprise. The company was founded in 2003 and based in Boston, Massachusetts, and rebranded from LogMeIn to GoTo on February 2, 2022. The rebrand to GoTo comes with a simplified product portfolio to a single application and two flagship products: the IT management & support product, GoTo Resolve, and a new experience for the unified-communications-as-a-service (UCaaS) product, GoTo Connect. These products are unified by a single application, administrative system, and converging user experience.

Built for the enterprise.
Built for better remote support.

Tailor the experience

Take control of how your customers experience remote desktop support with your company. Rescue gives you branding and customization power to shape the support solution to your unique needs.

Bulletproof your business

When your reputation is on the line, the highest level of security isn’t optional. Rescue keeps your users and business safe through enterprise-grade security measures.

Flow With The Workflow

Create the ecosystem that works for your business. Rescue connects seamlessly to the tools you already rely on with built-in integrations and robust, open APIs.

Solve more remote support issues. Wait less.

Multi-Platform Support

Remotely support any device.

Rescue can support any device — from desktop to mobile, Mac to Windows. Just swoop in and start solving.

This is how remote support services are done.

Remote Control
Take over your end user’s device and perform tasks as if you were using their device directly. For frequently performed tasks, let scripting do the work to save both time and sanity.

Remote Diagnostics
Get a quick summary of processes, services, and applications to identify the issue fast — without tediously digging around the end user’s device.

Unattended Access
Mass-deploy or “leave behind” unattended access so technicians can connect to a remote device when no user is present to solve problems during user downtime and check in later if needed.

Multi-Session Handling

Do more with less.

Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run.

Technician Collaboration

Get extra help without extra headaches.

Bring in expert technicians from your team to help with an issue anytime. Need external expertise? Bring in a contractor without adding more licenses to your account.

Instant Chat

Remotely support users where they are.

Communicate with end users in a seamlessly branded experience where they already are — on your website. And chat pre-session to qualify the level of support needed with no app download required.

Reboot and Reconnect
Provide interruption-free support.

Reboots are almost always necessary while troubleshooting. During a Rescue remote support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.

The right remote support products to grow your company.

No setup fees. No guessing. Predictable pricing, always.

Remote Device Support
Superior remote desktop and mobile device support for IT and customer care teams from simple remote support troubleshooting to sophisticated workflows.

Live Lens
Rescue Live Lens is a standalone, zero-download, video-based support solution that allows IT and field service teams to seamlessly support equipment and environments remotely.

  • Real-time monitoring & reporting
  • Screen sharing
  • Remote control
  • Diagnostics
  • File transfer
  • Unattended machine access
  • Customization & branding
  • Integrations, APIs & mobile SDK
  • Scripting
  • Agent collaboration
  • Desktop calling card
  • Custom & predefined support channels
  • Agent & administrator management
  • Top smartphone and tablet support*
  • SMS connection method*
  • Mobile device configuration*
  • Push various profiles and settings*
  • SDK for in-app support*
  • Supports iPhone, Android & Windows devices
  • Browser-based, no application to install
  • Annotations
  • VoIP audio
  • Session transfer
  • Agent notes
  • Snapshots
  • Session recording & reporting
  • Secure cloud architecture

Get GoTo Rescue Pricing

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