Your Preferred GoTo Partner
J&M Eastern Group is a GoTo supplier in Malaysia that specialises in GoTo Products. As one of the top GoTo partner and reseller in Malaysia, we carry a wide range of GoTo products such as Remote Access & Support, Communication & Collaboration and Password & Identity Management to meet your requirements and quickly respond to the demands of your business. Our team is well experienced with GoTo products, solutions and services.
GoTo, formerly LogMeIn Inc., is a flexible-work provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management, with products including GoTo Connect, GoTo Resolve, Rescue, Central, and more, built for small and midsized business IT departments but powerful enough for the enterprise. The company was founded in 2003 and based in Boston, Massachusetts, and rebranded from LogMeIn to GoTo on February 2, 2022. The rebrand to GoTo comes with a simplified product portfolio to a single application and two flagship products: the IT management & support product, GoTo Resolve, and a new experience for the unified-communications-as-a-service (UCaaS) product, GoTo Connect. These products are unified by a single application, administrative system, and converging user experience.
Working remotely? Streamline your IT support.
Respond, act, and resolve issues – all in one place. Now resolving a help desk ticket is as easy as having a conversation.
Time-optimizing features like unattended access and multi-session handling let agents and employees get more done.
Make secure IT simple
With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.
Remote access, support, ticketing, and camera sharing – all in one place
GoTo Resolve makes more possible for remote and in-house teams
Remote access & IT support
Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are on a single dashboard, including:
- In-session system diagnostics
- Admin mode
- File transfer
- Multi-session handling
- and more
Multi-platform problem solving
No matter where or how your team is working, easier resolutions await.
Agents can use:
- Chromebooks, Linux, and tablets
- Their browser or the app
To support employees on:
- PCs, Macs, iOS and Android mobile devices, Chromebooks, and tablets
- Disconnected devices like home WiFi routers and printers via zero-download camera sharing
Tailor your approach to ticketing and make accessing support easier for everyone:
- Submit, manage, comment, and get real-time help desk updates using business messaging platforms like Microsoft Teams and Slack.
- Stick to traditional email ticketing and our web-based help desk console if that's what your team prefers.
Safeguard your business with industry-leading, government-approved protocols that deliver unbeatable security, including:
- Permission-based support
- End-to-end 256-bit Advanced Encryption Standard (AES)
- Transport Layer Security (TLS)
- Zero-trust identity-based access control
- Multifactor authentication (MFA)
- Single sign-on (SSO)
GoTo Resolve Plans Feature Comparison
Truly free device management and ticketing, with remote access and support optimized for small businesses.
3 Agents / Unlimited Endpoints
A simple IT support platform that includes core device management, remote access & support, and ticketing.
1 Agent / 25 Endpoints
An all-in-one IT platform with device management, remote access & advanced support, IT automation, and ticketing.
3 Agents / 100 Endpoints
|Included Preferred Remote Acccess & Managed Devices||3*||3*||3*|
|Standard Quick View Devices||25||25||25|
|Remote Sessions /month/account||100||100||100|
|* Unlimited access via attended remote access sessions only.|
|Remote Session Types|
|Device Quick View||Unlimited||Unlimited||Unlimited|
|PIN-based (clientless) Remote Support||Included in 3 Session Limit||Unlimited||Unlimited|
|Unattended Remote Access||Included in 3 Session Limit||Unlimited||Unlimited|
|Mobile Support||Included in 3 Session Limit||add-on||add-on|
|Camera Share Support||Included in 3 Session Limit||add-on||add-on|
|MS Teams Integration|
|Email Ticket Submission|
|Agent Web Helpdesk Console|
|Integrated Remote Support|
|Reboot and Reconnect|
|Session Recording||Always On|
|Remote Monitoring & Management (Preferred Devices Only)|
|Background File Manager|
|Mass Deploy Devices|
|Website PIN Entry page integration||Includes GoTo Branding||Includes GoTo Branding||GoTo Branding removed|
|Unified GoTo Product Admin Center|
|Multi Factor Authentication|
|Active Directory Connector|
|Multi Company Support|
|Live Email/Chat/Phone Customer Support|
|iOS Remote View|
|Android Remote Control|
|Android Unattended Remote Access|
|Chromebook Remote View|
|Camera Share Add-On|
|Zero Download for End User|
Get GoTo Resolve Pricing
To receive GoTo Resolve price, please send us a message >