July 15, 2022

Resolve

GoTo Resolve

J&M Eastern Group is a GoTo supplier in Malaysia that specialises in GoTo Products. As one of the top GoTo partner and reseller in Malaysia, we carry a wide range of GoTo products such as Remote Access & Support, Communication & Collaboration and Password & Identity Management to meet your requirements and quickly respond to the demands of your business. Our team is well experienced with GoTo products, solutions and services.

GoTo, formerly LogMeIn Inc., is a flexible-work provider of software as a service (SaaS) and cloud-based remote work tools for collaboration and IT management, with products including GoTo Connect, GoTo Resolve, Rescue, Central, and more, built for small and midsized business IT departments but powerful enough for the enterprise. The company was founded in 2003 and based in Boston, Massachusetts, and rebranded from LogMeIn to GoTo on February 2, 2022. The rebrand to GoTo comes with a simplified product portfolio to a single application and two flagship products: the IT management & support product, GoTo Resolve, and a new experience for the unified-communications-as-a-service (UCaaS) product, GoTo Connect. These products are unified by a single application, administrative system, and converging user experience.

Working remotely? Streamline your IT support.

Consolidate support
Respond, act, and resolve issues – all in one place. Now resolving a help desk ticket is as easy as having a conversation.

Maximize productivity
Time-optimizing features like unattended access and multi-session handling let agents and employees get more done.

Make secure IT simple
With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.

Remote access, support, ticketing, and camera sharing – all in one place

GoTo Resolve makes more possible for remote and in-house teams

Remote access & IT support

Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are on a single dashboard, including:

  • In-session system diagnostics
  • Reboot/reconnect
  • Admin mode
  • File transfer
  • Multi-session handling
  • and more

Multi-platform problem solving

No matter where or how your team is working, easier resolutions await.

Agents can use:

  • Chromebooks, Linux, and tablets
  • Their browser or the app

To support employees on:

  • PCs, Macs, iOS and Android mobile devices, Chromebooks, and tablets
  • Disconnected devices like home WiFi routers and printers via zero-download camera sharing

Conversational ticketing

Tailor your approach to ticketing and make accessing support easier for everyone:

  • Submit, manage, comment, and get real-time help desk updates using business messaging platforms like Microsoft Teams and Slack.
  • Stick to traditional email ticketing and our web-based help desk console if that's what your team prefers.

Advanced security

Safeguard your business with industry-leading, government-approved protocols that deliver unbeatable security, including:

  • Permission-based support
  • End-to-end 256-bit Advanced Encryption Standard (AES)
  • Transport Layer Security (TLS)
  • Zero-trust identity-based access control
  • Multifactor authentication (MFA)
  • Single sign-on (SSO)

GoTo Resolve Plans Feature Comparison

Free
Truly free device management and ticketing, with remote access and support optimized for small businesses.
Included:
3 Agents / Unlimited Endpoints
Basic
A simple IT support platform that includes core device management, remote access & support, and ticketing.
Starting at:
1 Agent / 25 Endpoints
Standard
An all-in-one IT platform with device management, remote access & advanced support, IT automation, and ticketing.
Starting at:
3 Agents / 100 Endpoints
Plan Support
Included Preferred Remote Acccess & Managed Devices3*3*3*
Standard Quick View Devices252525
Remote Sessions /month/account100100100
* Unlimited access via attended remote access sessions only.
Remote Session Types
Device Quick ViewUnlimitedUnlimitedUnlimited
Remote ViewUnlimitedUnlimitedUnlimited
PIN-based (clientless) Remote SupportIncluded in 3 Session LimitUnlimitedUnlimited
Unattended Remote AccessIncluded in 3 Session LimitUnlimitedUnlimited
Mobile SupportIncluded in 3 Session Limitadd-onadd-on
Camera Share SupportIncluded in 3 Session Limitadd-onadd-on
Helpdesk
Incident Management
MS Teams Integration
Slack Integration
Email Ticket Submission
Agent Web Helpdesk Console
Integrated Remote Support
Remote Session
Reboot and Reconnect
Multi-Session Handling
File Transfer
Session RecordingAlways On
Screen Blanking
Agent Screenshare
Session Transfer
Multi-Agent Collaboration
Remote Monitoring & Management (Preferred Devices Only)
Terminal Access
Background File Manager
Remote Execution
Alerting
Patch Management
Antivirus Management
Antivirus Softwareadd-onadd-on
Account Administration
Mass Deploy Devices
Website PIN Entry page integrationIncludes GoTo BrandingIncludes GoTo BrandingGoTo Branding removed
Unified GoTo Product Admin Center
Multi Factor Authentication
Active Directory Connector
Multi Company Support
Customer Support
Support Center
Community Support
Live Email/Chat/Phone Customer Support
Mobile Add-On
iOS Remote View
Android Remote Control
Android Unattended Remote Access
Chromebook Remote View
Camera Share Add-On
Zero Download for End User
Annotations
VoIP Audio
Recordings

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